Shipping & Returns Policy
Shipping Policy
Thank you for shopping with Maximillion. We carefully prepare and package every order to ensure your products arrive safely.
Processing Time
Orders are typically processed within 3–5 business days. Processing time does not include weekends or holidays.
During product launches, sales, holidays, or periods of high order volume, processing may take slightly longer.
Shipping Time
Once your order has been processed and shipped, delivery usually takes:
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Standard U.S. Shipping: 3–7 business days
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International Shipping: Delivery times vary depending on the destination and customs processing
Shipping times are estimates and are not guaranteed. Delays caused by the shipping carrier, weather, customs, incorrect addresses, or other circumstances outside of our control are not the responsibility of Maximillion.
Tracking Information
Once your order ships, you will receive a confirmation email containing your tracking information.
Please allow up to 48 hours for tracking updates to appear.
Incorrect Shipping Addresses
Customers are responsible for entering the correct shipping address at checkout.
Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been placed.
Maximillion is not responsible for packages delivered to an address incorrectly entered by the customer.
Lost, Stolen, or Damaged Packages
Once a package has been accepted by the shipping carrier, Maximillion is not responsible for packages that are lost, stolen, delayed, or marked as delivered.
Customers should contact the shipping carrier directly to file a claim regarding a missing package.
If your order arrives damaged, please contact us within 48 hours of delivery and include:
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Your order number
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Clear photos of the damaged product
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Clear photos of the shipping box and packaging
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A description of the issue
Damaged-order requests submitted after 48 hours may not be eligible for assistance.
Returns & Exchanges
Due to the personal and hygienic nature of fragrance oils, perfumes, and cosmetic products, we cannot accept returns or exchanges on products that have been opened, used, tested, or removed from their original packaging.
Return Eligibility
To qualify for a return, the item must be:
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Unused and unopened
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In its original condition
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In its original packaging
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Returned within 14 days of delivery
Customers must contact us before sending back any product. Unauthorized returns may not be accepted.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Opened or used fragrances
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Products with damaged or missing packaging
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Sale or clearance items
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Gift cards
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Custom or personalized products
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Items returned more than 14 days after delivery
Refunds
Once your return is received and inspected, you will be notified regarding the approval or denial of your refund.
Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable.
Please allow several business days for your bank or payment provider to process the refund.
Return Shipping
Customers are responsible for return shipping costs unless the order arrived damaged or the wrong product was sent.
We strongly recommend using a trackable shipping service. Maximillion is not responsible for returned packages that are lost during transit.
Incorrect Items
If you receive the wrong product, please contact us within 48 hours of delivery with your order number and clear photos of the item received.
We will review the issue and provide further instructions.
Order Cancellations
Orders may only be canceled before processing begins. Once an order has been processed or shipped, it cannot be canceled.
Submitting a cancellation request does not guarantee that the order will be canceled.
Contact Us
For shipping, return, or order-related questions, please contact our customer support team through the contact information listed on our website.
Please include your full name and order number so we can assist you efficiently.